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At Rexoseal, we want every customer to have a positive shopping experience. If you are not completely satisfied with an eligible purchase, you may request a return within 14 days of receiving your order, subject to the terms below.
This Return & Refund Policy applies to purchases made through Rexoseal.
Customers may request a return within 14 days of delivery.
Please contact Rexoseal within the 14-day return period to begin the return process. Requests submitted after this period may not be accepted unless otherwise required by applicable law.
To qualify for a return, the product should generally:
Certain products may have additional return requirements or restrictions where permitted by applicable law.
Please contact us before sending any product back.
You can contact Rexoseal through:
When requesting a return, please provide your order number, the product you wish to return, and the reason for the return.
After reviewing your request, we will provide return instructions if the request is approved.
Please do not send merchandise to a return address without first contacting us and receiving return instructions.
Once we receive your returned product, we will inspect it to determine whether it meets the requirements of this policy.
Return processing time: up to 3 business days after the returned product is received.
After inspection, we will notify you whether the return has been approved or declined.
If your return is approved, we will initiate the applicable refund to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Rexoseal does not control the processing time of your financial institution after a refund has been issued.
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.
We may request photographs or additional information to help us evaluate the issue.
Depending on the circumstances, we may offer an appropriate resolution, which may include a replacement, return, refund, or another remedy available under applicable law.
Certain products may not be eligible for return because of their nature, condition, hygiene considerations, or applicable legal restrictions.
If specific products have return restrictions, those restrictions may be stated on the applicable product page or communicated to you before or after purchase.
Return shipping costs may depend on the reason for the return.
If you received a damaged, defective, or incorrect product, please contact us before returning it so we can provide appropriate instructions.
For other eligible returns, the customer may be responsible for return shipping costs unless otherwise stated or required by applicable law.
If you would like to exchange an eligible product, please contact us through our Contact Us page.
Exchanges are subject to product availability and eligibility. In some circumstances, an exchange request may instead be handled as a return and refund.
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to use the return process described above.
If we have confirmed that your refund has been issued but you have not received it, please first check with your bank or payment provider.
If you still cannot locate the refund after allowing reasonable processing time, contact us at support@rexoseal.shop for assistance.
Rexoseal may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any updates will be posted on this page, and the Effective Date will be updated accordingly.
For questions regarding returns, refunds, or exchanges, please contact:
Rexoseal
Website: Rexoseal
Contact Us: Contact Us
Phone: +1 786 665 1641
Email: support@rexoseal.shop
Live Chat: Available through our website
Address: 2514 Hollywood Blvd Ste. 307, Hollywood, FL 33020, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)
